Certified COPC implementation leader & Lean Six Sigma BB. A customer experience creator with 19+ years of experience in building effective and efficient CX operations. Multi-talented Senior Manager; awarded 'Leader Excellence Award', and strategic planner. Leverages background in project management and budget control to achieve operational targets. Well-versed in setting up contact centers, process automation and operation & quality management. Highly effective at developing, executing, and directing key improvements that enable business enhancements and growth.